雷诺八项承诺

8 COMMITMENTS OF CUSTOMER PROMISE

雷诺八项承诺

8 COMMITMENTS OF CUSTOMER PROMISE

01.

在12小时内回复您的在线问询。
Answer your Internet requests in less than 12 working hours.

02.

即刻或在与您约定的时间为符合条件的您提供试乘试驾服务。
Grant you a test drive with a vehicle from the line you have chosen, immediately or on the scheduled day on your convenient time.

03.

在新车交付前,每周告知您预定车辆的进度。
Inform you of progress on your order up to delivery.

04.

按照约定的时间和价格把我们服务好的您的爱车交付给您。
Return your vehicle on agreed time and price.

05.

未经您同意的服务项目不收取您的费用。
Make any non agreed intervention free of charge for you.

06.

为符合TOE条件的车辆提供TOE诺相随服务项目。
Offer Total Ownership Experience (TOE)to your Renault eligible car.

07.

为推荐购车或再次购车的客户提供一定的奖励。
Reward your loyalty by offering special advantages if your friends/relatives buy our car under your recommendation or you repurchase.

08.

在新车购买后5天内主动联络客户,以确保客户对我们的服务和所购车辆完全满意。
Contact you in 5 days positively after new car delivery to ensure your complete satisfaction on the new car and our related service.